Refund policy

We want you to love your piece — but we get it, sometimes things change. Here's how returns, cancellations, and refunds work:

Cancellations
You can cancel your order within 24 hours of placing it, and we'll process a full refund. Once that 24-hour window has passed, your order moves into production and cannot be cancelled or refunded.

Returns
As all our pieces are handmade and made-to-order, we do not accept returns once an order has been placed and the cancellation window has passed.

Custom & Personalized Items
Custom and personalized pieces (like photo-to-linocut prints or made-to-order designs) are final sale and non-refundable from the moment the order is placed, given the nature of the work involved.

Damaged or Defective Items
If your item arrives damaged or defective, please reach out to us within 48 hours of delivery with photos of the damage.An unboxing video is required to process any damage claim — this helps us verify the issue and process your replacement or refund quickly. We'll cover the cost of a replacement or refund in these cases — no return postage needed on your end.

How to Cancel
Just reach out to  artandcarve@gmail.com within 24 hours of placing your order, and we'll process your cancellation and refund right away.